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FAQs

FAQs

How do I make a purchase?

Shopping at Beauty A-List is easy:

To add items to your cart, simply click on "Add to Basket" for the item you wish to purchase.

To remove an item, click on "Remove", located beside the total price for the specific item.

To change the quantity of items, change the number in the box under the "Quantity" column.

To review the items in your basket, simply click on the ‘Basket’ link, located at the top right of the page.

When you are ready to checkout:

Click on your basket to confirm your items. If you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. The total price will be updated with the discount.

Once you are ready to place the order, click on ‘Checkout’ and your order summary will appear for your review.

Remember to fill in all necessary details and once you have reviewed your order, click on ‘Continue’ then enter your preferred payment method.

 You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email.


What and where is my order confirmation number?

The order confirmation number can be retrieved:

In your confirmation email.

When you view your “Order Status” under “My Account”.

 

How long does it take to confirm my order?

Orders are confirmed once the payments have been processed.

Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive your confirmation email within 24 hours, we advise that you contact us at enquiries@a-listclub.com and do not re-create your order to prevent duplication.


Can I amend my order after it has been confirmed and paid for?

We know how exciting it is to receive orders on time, therefore we are unable to amend your order, as we process them immediately once payment is confirmed. However, if you would like to change your delivery option, you can do so if your order is marked "To be Processed & Packed". To check the status of your order, login to "My Account" and click on "Order Status" or email our customer service team at enquiries@a-listclub.com

 

Can I cancel my order?

Your order can still be cancelled if it has not been shipped. To check the status of your order, login to “My Account” and click on “Order Status” or email our customer service team at enquiries@a-listclub.com

 

May I buy products directly at your warehouse?

The Beauty A-List team is working hard to get your order packaged and ready to be shipped out. As such, we are unable to provide direct purchases at our warehouse. However, once you have completed your order online, you can choose “Self Collection” and pick up at our office.

Appointment required, please contact enquiries@a-listclub.com

Monday to Friday: 10am – 6pm

 

*Please note that your orders will be cancelled and refunded if not collected within two weeks. Contact us at enquiries@a-listclub.com should you need a longer collection period.

I am having issues using the coupon code.

Please check if:

The coupon has expired

Coupon/Voucher Code is for one time use only

One Coupon/Voucher Code per order

The coupon may not be applicable for the item(s) in your basket (see Non-Sale Brands)

You have used a non-participating credit card for the coupon discount


Can I order through the phone?

Of course! We love speaking to our customers, but encourage them to order online to earn A-List Club Insider points for every dollar spent.

If you prefer to speak to us, please call our customer service team at +65 6684 4839, or email us at enquiries@a-listclub.com

 

What can I do when items in my shopping cart are now out of stock?

We know how annoying it is when your favourite items are out of stock. In the event that your item is unavailable, please click “Remove Me” located under the specific item. This will not affect the rest of the items in your basket.
To be one of the first to know when the product is back in stock, we suggest either clicking on “Wishlist Me” located on the specific product page or signing up to be on the waitlist. We will contact you as soon as the item is available.

 

I am facing problems ordering through my mobile device.

Beautya-list.com is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging on to Beautya-list.com. If you continue to face problems, please send a screenshot of the error to enquiries@a-listclub.com and we will assist you.


What do I do if I receive a faulty item or have concerns about my order?

Our warehouse and delivery team strive to get your order in one piece. At times, our delivery team encounters transportation issues that may affect shipment. Please contact us immediately at enquiries@a-listclub.com with your order number, details and an image of any faulty items received.

 

Not applicable with discounts/Non-Discountable Brands/Products

Beauty A-List works with brands from all over the world, including many cult brands that we have helped make available in Asia. While most of these brands are included in all Beauty A-List sales, a few have requested to be excluded from discounts and voucher code purchases for various reasons.

 

THE FOLLOWING BRANDS ARE EXCLUDED FROM DISCOUNTS ON BEAUTY A-LIST:

SkinCeuticals

I have forgotten my A-List Club Insider login or password. What do I do?

If you have ordered with us before, search your email history to find the correct account email address. If you can’t remember your password, click ‘Forgot your password?’ and reset your password. If you still have issues, contact customer service and we will help you figure it out.